Privacy Policy
Last updatedOctober 2026
1. Who we are
This policy explains how Ficelle, Inc., 12 Ropewalk Street, Bellmere, OR 00000, handles personal information collected through the Ficelle app and this website. Questions about your data? Write to contact@ficelle.example.
2. What we collect and why
| Information | What we use it for | Where it comes from |
|---|---|---|
| Mobile number | Signing in, delivery text messages | You |
| First and last name | Shipping labels, customer care | You |
| Pickup and delivery addresses | Planning each delivery | You |
| Recipient’s name and number | Sending the delivery code or the Drop-off link | The Sender |
| Order history and receipts | Tracking, support requests, accounting | Our systems |
| Courier location during a delivery | Showing the route live in the app | The Courier’s device |
| Push notification token | App notifications, if you turn them on | Your device |
Your card number isn’t on this list: you enter it directly with our payment provider, and Ficelle never keeps a copy.
3. Who we share it with
Only the people who need your information to make a delivery happen can see it. The Courier sees the first name and address for their run; the Drop-off shop sees the Recipient’s name and the parcel status. We also rely on service providers bound by contract to protect your information:
- a cloud hosting provider based in the United States;
- a PCI-DSS certified payment provider;
- a text messaging provider;
- Apple’s push notification service, for alerts on your phone.
We do not sell your personal information, and we do not share it for cross-context behavioral advertising.
4. How long we keep it
- Account details: while your account is open, then 2 years after your last sign-in.
- Orders and receipts: 7 years, for tax and accounting purposes.
- Courier location: deleted 30 days after the delivery.
- Technical logs: 6 months.
5. Your choices and rights
Depending on where you live, including under Oregon law, you may have the right to:
- Access the personal information we hold about you;
- Correct information that is inaccurate;
- Delete your information and your account;
- Get a copy of your information in a portable format;
- Opt out of the sale of your information, targeted advertising or profiling. We don’t do any of these, but you can still send us a request.
To make a request, email contact@ficelle.example from the address linked to your account. We’ll respond within 45 days and won’t treat you differently for exercising your rights. If we decline your request, you can appeal by replying to our answer.
6. Cookies
ficelle.example only uses the cookies it needs to work. There are no analytics or advertising cookies, which is why you won’t see a cookie banner. The app keeps you signed in with an encrypted token stored on your phone.
7. Security
Data is encrypted in transit (HTTPS), internal access is limited and logged, and delivery and pickup codes expire automatically. If a breach ever put your information at risk, we would notify you promptly.
8. Children
The Service is intended for adults. We don’t knowingly collect information from children under 13.
9. Updates
We may update this policy as the Service evolves. The date at the top shows the latest version, and we’ll flag any major change in the app.