Delete your account

1. From the app

In the Ficelle app, go to Settings, then Account and Delete account. We’ll text you a confirmation code; once you enter it, your account is closed right away.

2. By email

No longer have the app or that phone number? Email contact@ficelle.example with the number you used to sign in. We may ask a question to confirm the account is yours, then we’ll close it within 15 days.

3. Deliveries in progress

An account can only be closed once its parcels have been delivered, picked up or returned. If a delivery is still on its way, we schedule the deletion and complete it automatically when the trip ends.

4. What gets deleted

• your profile, photo and mobile number;
• your saved addresses and recipients;
• cards saved with our payment provider;
• your notification settings.

5. What we keep

Tax and accounting rules require us to keep receipts and transaction records for 7 years. They are detached from your profile when the account is closed, so nothing in the app links them to your name anymore. See our Privacy Policy for all retention periods.

6. Deleting only some information

Want to keep your account but remove an address or a saved recipient? Delete it in the app, or email contact@ficelle.example and we’ll take care of it.